IT Technician (Contract)

Cambridge, Cambridgeshire

Job Status:

£140 - £160 /

Ref 129_1574172985

  • IT

Job Title: IT Technician

Location: Cambridge

Rate: Up to £150 per day (DoE)

Job Type: Contract

Duration: 2 -3 months initially

We are assisting our client in the search for an experienced IT Technician (contractor) to fill an exciting new vacancy within their Business Systems Support team.

Technical skills, experience and attributes required of the IT Technician:

– Proven commercial experience in a technical support role at 2nd line level

– Knowledge of ITIL procedures and Service Level Agreements

– Customer service focussed work ethic and excellent interpersonal skills

– Strong problem solving abilities with excellent attention to detail

– Excellent techncial knowledge of PC and Mac hardware components, peripherals and OS’s

– Proven commercial experience and technical knowledge of IT ticketing systems

– Strong technical knowledge of Active Directory, Office 365 and Kaspersky

– Knowledge of MacOS would be a distinct advantage

Duties and responsibilities of the IT Technician:

– Log customer issues and requests on ticketing system, gather all relevant information and diagnostics for swift investigation and resolution

– Carry out installations, repairs and maintenance of desktop equipment and liaise with third parties / vendors where appropriate

– Respond immediately to requests, issues and complaints and ensure correct escalation procedures are being met

– Ensure customers are kept informed of the progress of all tickets / support requests raised and proactively monitor all active tickets

– Administration of system accounts and supported systems

– Ensure physical desktop connections and cabling are maintained in a tidy and safe standard

This is an urgent vacancy for our client, interviews will be taking place at the very earliest opportunity. Don’t hesitate to apply.

Job Information

Job Reference: 129_1574172985
Salary From: £140
Salary To: £160
Job Industries: IT
Job Locations: Cambridge, Cambridgeshire
Job Types: Contract

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