IT Support Technician

Norwich, Norfolk

Job Status:

£18000 - £22000 /

Ref 10105_1566231436

  • IT

IT Support Technician




We’re looking for an enthusiastic, driven IT Support Technician to join a great business in Norwich.

Previous experience of Active Directory, Microsoft Office, Logging/escalating calls and working in a team is a minimum requirement.

Key skills:

Act as the first point of contact for all my clients reporting incidents and service requests.
Ensure all relevant and important information is captured and documented within the IT Service Management System tool.
Utilise investigative lines of questioning in order to perform effective and informative troubleshooting activities.
Resolve client calls to a very high standard.
Ensure that customers are consistently managed with a very high calibre of professionalism.
Ensure that the team is making full use of available resources and be mindful of agreed SLAs
Escalation of calls as appropriate
Take ownership of calls
Perform on-going and pro-active administrative IT tasks, with high levels of integrity

Please apply with your most recent CV for consideration.

Position is commutable from: Thetford, Cromer, Dereham, Acle, Attleborough, Wymondham, Wroxham, Watton

Job Information

Job Reference: 10105_1566231436
Salary From: £18000
Salary To: £22000
Job Industries: IT
Job Locations: Norwich, Norfolk
Job Types: Permanent

Apply for this Job

Please enter your full name.

Enter a valid email address.

Add your cover letter for supporting information here.

Upload your CV to accompany your application for this job.

Fields marked with * are required.

Apply Now
Clients / Candidates?