IT Support Engineer

Location:
Blanchardstown, Dublin

Job Status:
Contract

Salary/Wages:
14 - 15 EUR/hour

Reference:
Ref 10030_1539699983

Industry:
  • IT

IT Support Engineer

Blanchardstown – Dublin

4 Month Contract

£13 – £15 per hour

This role is customer facing and supporting end users directly.

We need candidates with good IT customer service experience and with solid interpersonal skills.

The tech needs sold experience supporting end user computing, core troubleshooting with end users, back end technician troubleshooting of client devices, staging/imaging devices, mobile phone support, VPN, software support as needed (Microsoft Office Suite, SalesForce CRM, Adobe professional suites, SAP client GUI, and assorted R&D applications) etc.

Viable candidates need to have the skills and experience to be able to work on their own. My client will be providing onboarding knowledge of key information the technician needs to know but once the initial overview is provided, the technician needs to be skilled enough to be independent. They do not have the time or resources to train someone on how to be a technician:

Key skills needed:

* 3-5 years of experience providing technical support to end users, client computing, (laptop, desktop, tablet, mobile devices)
* customer facing and supporting end users directly
* good IT customer service experience and with solid interpersonal skills.
* tech needs sold experience supporting end user computing
* core problem analysis and troubleshooting with end users,
* Knowledge of antivirus, malware, etc. troubleshooting and prevention / preventive maintenance
* back end technician troubleshooting of client devices,
* preparing devices for deployment, staging/imaging devices / building & configuring devices, data copying and recovery, etc.
* Installing and configuration hardware, software, peripherals supporting end user computing
* mobile phone support, VPN,
* software support as needed (Microsoft Office Suite, SalesForce CRM, Adobe professional suites, SAP client GUI, and assorted R&D applications) etc.
* Supporting Windows 7 & Windows 10
* Relevant certifications would be great
* Coordination with third party for in-warranty repair
* Some Service Desk / Help Desk experience is good if the technician has also provided “hands on” technical support to end users

Job Reference: 10030_1539699983

Salary: €14 - €15 per hour

Salary per: Hour

Job Duration: 3 Months

Job Start Date: ASAP

Job Type:

Job Location: ,

Job Industry:

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