IT Service Desk Agent

Cambridge, Cambridgeshire

Job Status:

20000 - 25000 /

Ref 133_1557933772

  • IT

Job Title: Service Desk Agent

Location: Cambridge

Job Type: Permanent

Salary: Circa £25,000 DoE

This is an excellent opportunity to work in a fast paced technical support environment with a market leading company in Cambridge. The ideal candidate will be tech savvy and have exceptional customer service skills

Essential Requirements:

* Experience of working in a technical support environment
* Excellent communication skills
* Proven commercial experience of Windows Server and SQL
* Technically astute with a detailed, methodical approach

Main Duties Include:

* Troubleshoot technical issues and follow all requests through to resolution
* Provide technical support via phone and remote sessions to meet standard and premium SLAs
* Attend customer meetings
* Follow ITIL guidelines and industry best practice

Please don’t hesitate to get in touch for full details.

Job Information

Job Reference: 133_1557933772
Salary From: £20000
Salary To: £25000
Job Industries: IT
Job Locations: Cambridge, Cambridgeshire
Job Types: Permanent

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