Infrastructure Engineer (Azure, O365)
£425 per day
Contract 3 months initially
Roles and Responsibilities:
We need an experienced Engineer to represent my client and communicate with corporate customers via telephone, email, Skype in regard to finding solutions for technical problem identified in my client’s products.
As a member of a team, pursue technical problems, involving broad and in-depth product knowledge by using collaboration and receiving mentoring assistance as needed. You will be responsible for managing the relationship with these customers and thoroughly documenting their cases. Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions. Consistently share best practices. Write technical articles and blogs for guiding other team members and customers.
Qualifications and Experience:
Good Communication Skills – spoken and written English (including technical writing). Additional languages are a plus.
Excellent customer service skills and customer focused attitude.
Experienced in, in-depth systems deployment, admin or technical support, software support or IT Consulting
Effective learning skills and the ability to learn on the go
Strong problem-solving skills, includes troubleshooting, problem analysis and resolution, good judgment/decision making ability.
Genuine passion for technology and desire and aptitude to increase technical skill level required.
Recent work experience in a customer facing support role
Experience with Microsoft System Center Data Protection and Microsoft Azure Backup agent and IaaS VM Backup together with Microsoft Azure Site Recovery. Microsoft Cloud products within Azure and O365.
Azure Core Platform (Compute/IaaS VM, azure Storage, Azure Networking)
Windows Server and Clustering