Customer Support Analyst

Location:
Norwich, Norfolk

Job Status:
Contract

Salary/Wages:
£10.75 - £10.75 /

Reference:
Ref 10102_1565621523

Industry:
  • IT

Customer Support Analyst

£10.50 per hour (initially) 37.5 hour week

6 month Tempory to Permanent

Norwich, City Centre

This is a great opportunity for someone looking to begin their career within a fantastic business with an excellent culture. Full training will be provided.

You will need to have experience of an administration/customer service role before in a Financial/Insurance/highly regulated environment before

The Role

* Provide Help Desk Support to customers via telephone/email/remote support
* Diagnose customer’s problems
* Report and track faults through our Helpdesk system
* Keeping customers up to date at all times
* Assist project teams in defining software functionality
* Adhere to all Support standards, processes and procedures
* Document or maintain specific practices and standards, as required
* To provide online training through our flexible and cost effective pre-paid credit scheme.

Required Skills and Experience

* Customer service experience
* Strong telephone and email correspondence skills
* Demonstrated ability to work independently, with a willingness to learn necessary job functions in order to assist the entire team
* Ability to juggle multiple priorities while maintaining a positive attitude under stressful circumstances
* Ability to maintain confidentiality when dealing with proprietary information
* Strong ability to proactively identify and resolve issues
* Good time management skills
* Ability to be flexible/adapt to change and work in a fast-paced environment
* Demonstrated sense of urgency and willingness to provide exceptional customer service
* High degree of initiative, accuracy, efficiency, and attention to detai

Job Information

Job Reference: 10102_1565621523
Salary:
Salary From: £10.75
Salary To: £10.75
Job Industries: IT
Job Locations: Norwich, Norfolk
Job Types: Contract

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