Application Support Engineer

Location:
Cambridge, Cambridgeshire

Job Status:
Permanent

Salary/Wages:
£40000 - £50000 /

Reference:
Ref 154_1582720533

Industry:
  • IT

Job Title: Application Support Engineer

Location: Cambridge

Salary: £40,000 – £50,000 p/a

Type: Permanent

One of Cambridge’s most innovative tech businesses are looking for an Application Support professional to join their team. As an experienced Application Support Engineer with strong technical knowledge of security software, you will be instrumental to maintaining the highest standards of customer satisfaction.

Application Support Engineer – Technical Skills and Attributes Required:

– Proven industry experience in a technical software support role

– Strong analytical, diagnostic and technical troubleshooting skills

– A strong communicator who is able to provide clear and concise instruction to customers and relay technical information to a broad audience

– Experience with helpdesk tools (Zendesk)

– Some experience with: C, C++, Java, JNI, Android development, iOS development or Python

– Knowledge of embedded software development is highly desirable, as is practical experience with Linux or MacoS, cryptography principles and/or code protection techniques

Application Support Engineer – Duties and Responsibilities

– Take ownership of technical customer issues and see them through to resolution, engaging with customers directly to gain a better understanding of their issues

– Provide detailed customer feedback within agreed SLAs

– Follow SOPs for escalation of technical issues that can’t be resolved by the first tier of support

– Develop an accurate and detailed knowledge base

– Work closely with Product Managers to improve and enhance engineering processes

– Work closely with QA teams to improve product quality

A full list of duties and responsibilities can be provided on application. This is a great opportunity to work with a highly talented team on some industry shaping products, if you feel you have the technical skills required then don’t hesitate to apply.

Job Information

Job Reference: 154_1582720533
Salary:
Salary From: £40000
Salary To: £50000
Job Industries: IT
Job Locations: Cambridge, Cambridgeshire
Job Types: Permanent

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